Résumé:
This research is an attempt to investigate online learning situation in BBA University,
the difficulties that obstruct the process and the impact of it on learners' outcomes, so
that we can arrive at a conclusion about whether there is a psycho-pedagogical support
or not, and find justification to the shortcomings of the situation. In order to do so we
relied on a case study that consists of students who are mainly from Bordj Bou Arreridj
University. The data was gathered through the use of a quantitative questionnaire, and
analyzed quantitatively to meet the research objectives. The findings first describes
online learning situation in comparison to face to face learning, it lacks important
elements like: motivation, comfort, accessibility, the lack of learning materials, etc.
Second, it explores pedagogical support during e-learning, hence, some supporting
methods and techniques are still implemented through virtual platforms, whereas some
others are marginalized. Third, it examines psychological support during online courses,
thus, the efforts of teachers to support learners psychologically are not sufficient, many
aspects are ignored and students are affected negatively. The extract of this study reveals
that EFL learners are receiving an insufficient or a slight amount of PPS. In this context,
the present research validates that psycho-pedagogical support as strongly important for
a successful learning, either in classrooms or on an online basis, and its lack causes a
retreat in learners' outcomes.
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