DIGITAL HEALTH APPLICATIONS AND THEIR ROLE IN IMPROVING THE QUALITY OF HEALTH CARE SERVICES STUDY THE EXPERIENCE OF SAUDI ARABIA

Abstract

This study aimed to identify the role played by digital health applications in improving the quality of healthcare services in the Kingdom of Saudi Arabia. To answer the question, the descriptive and analytical method is used, and by relying on books, reports, foreign articles, statistics on official websites and other references, we were able to collect and analyze information and data according to the requirements of the study. This study came up with several findings, the most important of which is that digital health applications can improve the patient experience, especially in terms of access to health informations, making communication between doctor and patient more convenient, as well as their ability to change the way health care is delivered, leading to better outcomes for patients and increasing the efficiency of the system. Not to mention the role it plays in giving general indicators of health, both for the user and for healthcare stakeholders. Digital health applications via smartphones in Saudi Arabia have contributed to enhancing health communication, disseminating adequate medical information and spreading health awareness. Thanks to digital transformation in health institutions, e-businesses represented by electronic systems, programs and applications such as Wasfaty, Mawid, Rasd, Sehha, e-Medicine, etc. have enabled the Kingdom to raise the level of readiness of its health institutions, increase the efficiency and quality of health services, and increase the satisfaction of beneficiaries.