Design and Implementation of an Innovative Digital Platform for Vehicle Breakdown Assistance

Abstract

This project introduces a digital platform to transform vehicle breakdown assistance in Al geria, addressing inefficiencies in traditional roadside services. It comprises three mobile appli cations for stranded motorists, autonomous repairmen, and workshop repairmen, and two web interfaces for workshop and platform administrators, built using Flutter, Next.js, Node.js with Express.js, and Firebase Realtime Database. The platform ensures scalability and real-time synchronization, offering features like GPS-based technician matching, secure user registra tion, a cash-based payment system, and performance analytics. Targeting motorists, repairmen, and administrators, it streamlines service requests and operational management. Analysis of existing solutions like DZ Dépannage revealed gaps in real-time tracking and payment systems, which this platform addresses with a user-centric design. The platform was developed using the Scrum framework across six sprints, utilizing a NoSQL database for flexible data management and efficient geolocation-based service provision.